Technical Service

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Technical Support

  • A team of 2 main technical support co-ordinators with dedicated lines and a collective 25 years plus of product and rental industry experience.
  • 200 + Independent Field Service FMT GROUP Engineers available
  • Each technical support co-ordinator fully trained by FMT GROUP special training programmes, able to offer technical advice and guidance on individual electric & electronic products and application
  • Specialist product knowledge of FMT GROUP available on power generation, installation and field application
  • Customer requests for repair guaranteed to be answered within 4 hours with confirmation when FMT GROUP engineers will be on site
  • All customer requests logged into individual FMT GROUP database showing history profile which can be integrated into customers own IT system if required. Updated each time a call is made.

 

 

 

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Service and Workshop Facilities

  • Workshop and remote based service engineers fully trained in mechanical and electrical procedures
  • Wide range and state of the art test equipment
  • Service and repair work conforms to environmental guidelines in the disposal of waste material
  • Full test certificates issued after each service/repair that guarantee every machine and its performance
  • FMT GROUP engineers undergo continuous training to meet developing technology and new product lines
  • Workshop environment and procedures in strict accordance with Health and Safety at Work regulation
  • Accredition and working towards new ISO standards
  • Stringent Pre delivery checks and real time performance tests carried out on all electric & electronic and mechanic products